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(A.) REQUIREMENTS – Distributor or
Customer must obtain a valid Return Material Authorization (“RMA”) number from
ICTS for all returns. RMA certificates
will be issued at the sole discretion of ICTS and in accordance with the following
terms and conditions:
1.) Distributor or Customer must provide a valid account number and all
other information as required by ICTS for all returns. RMA certificates are valid for thirty (30)
calendar days from the date of issuance.
2.) Distributor or Customer must allow for in-transit time for Products to
be returned to ICTS, as ICTS must physically receive the products within the
thirty (30) calendar days.
3.) RMA certificates will be issued for authorized returns under one of the
following categories:
4.) Distributor or Customer is responsible for
ensuring that the RMA number is clearly visible on the on the address label of the
Product packaging when it is returned to ICTS.
ICTS will refuse delivery of any boxes without a valid, clearly visible
RMA number as noted above, which corresponds to the RMA number found on all
ICTS RMA certificates.
(B.) DEFECTIVE PRODUCT RETURNS – Defective returns
are only Products purchased from ICTS that are inoperable or do not function in
accordance with the specifications published and are covered under the
manufacturers warranty. All defective
returns are subject to more restrictive policies. Distributor or Customer may request an RMA
certificate for the return of defective Products, excluding Special Order
Products, within forty-five (45) calendar days of invoice date. Distributor or Customer defective returns
will be limited to a maximum of 15% of the value of Distributor or Customer
product purchases within the same vendor code as the defective Product during
the forty-five (45) calendar days prior to the RMA issuance date, less any
prior defective returns during that period.
Upon receipt of the defective Product for which the RMA was issued, ICTS
may test the Products and may return to Distributor or Customer, at Distributor
or Customer expense, any Products found not to be defective. Upon verification that the returned Product
is defective, ICTS may, at its sole discretion, either: (i) repair the defective Product; (ii) ship
Distributor or Customer a replacement Product; or, provide Distributor or
Customer a credit equal to the lesser of the Product’s invoice price or current
replacement value less any applicable charges or fees. ICTS reserves the right to require
Distributor or Customer to return defective Products directly to ICTS for
replacement according to its defective Products return policy. ICTS shall not be obligated to repair,
replace, or issue credit to Distributor or Customer for Products rendered
defective, in whole or in part, by causes external to the Products, including,
but not limited to catastrophe, over voltage conditions or conditions that led
to an over voltage condition, environment extremes, the improper use or
maintenance or application of the Products, or use of unauthorized parts by any
party. Distributor or Customer shall
bear all risks of loss when returning defective Products.
(C.)
DAMAGED PRODUCT RETURNS – Damaged Product returns are only for
Products purchased from ICTS and shipped via ICTS’s carrier of choice that are
damaged in transit from ICTS to Distributor or Customer or from ICTS to
Distributor Authorized Customers.
Distributor or Customer or Distributor’s Authorized Customers shall
refuse any Product delivered in damaged condition. If the Product is received in damaged
condition, Distributor or Customer shall notify ICTS and request an RMA within
three (3) business days of receipt of such Product. Failure to notify ICTS and request an RMA
within such time shall be deemed an acceptance of the Product as of the date of
the shipment.
(D.)
END-USER OBLIGATIONS AND
CONDITIONS AFFECTING THE STATUS OF AN ACCEPTABLE RMA: –
1.)
Normal wear and tear – Periodic maintenance, repair and replacement of parts
due to normal wear (ie. anodes, cathodes, etc.) and tear are excluded from any
warranty claims or return claims generated by the end-user,
2.) Abuse and misuse – Defects or damage that
result from; (1) improper operation, storage, misuse or abuse, accident or
neglect, such as physical damage (cracks in housings, damage to circuit boards,
etc.) to the vessel (such container(s) housing the product’s operational parts)
of the product resulting from misuse; (2) electrode contact with liquid
containing other than specified additives or chemicals, contact with sand, dirt
or the like, extreme heat, or food; (3)
use, or subjecting the product or ICTS furnished accessories to abnormal usage
or conditions; or (4) these items and other acts which are not the fault of
ICTS, are excluded from any warranty claims or return claims generated by the
end-user,
3.) Unauthorized service or modification –
Defects or damages resulting from service, testing, adjustment, installation,
maintenance, alteration, or modification in any way by someone other than ICTS,
or any of its authorized service centers, are
excluded from any warranty claims or return claims generated by the end-user,
4.) Altered products – Products or accessories
with (1) serial numbers or date tags that have been removed, altered or
obliterated; (2) broken seals or seals that show evidence of tampering; (3)
mismatched board serial numbers; or, (4) the use of nonconforming or non-ICTS
housings, or parts, are excluded from any warranty claims or return claims
generated by the end-user,
5.)
Software embodied in physical media – No warranty is made that the ICTS
software will meet the end users requirements or will work in combination with
any hardware or software applications provided by third parties, that the
operation of the ICTS software products will be uninterrupted or error free, or
that all defects in the software products provided by ICTS will be corrected.
6.)
Software NOT embodied in physical media – Software that is not embodied
in physical media (e.g. software obtained from other sources, downloaded from
the internet, etc.) is provided “as is” and without warranty and are excluded
from any warranty claims or return claims generated by the end-user,
7.) This warranty, and any other by
ICTS, for this product line, extends only to the first consumer purchaser, and
is not transferable. |
